Freight, moving & delivery

Logistics Merchant Account and Payment Processing.

Logistics companies have recurring billing, elevated chargeback risks, and seasonal fluctuations as unique payment processing challenges. Adaptiv specializes in providing reliable high-risk merchant accounts for transport companies, moving services, and shipping providers. Our solutions deliver secure transaction processing, advanced fraud protection, and effective chargeback prevention strategies for the logistics industry.

  • High-ticket invoices supported
  • Level 3 data for business cards
  • Approval in 3-10 business days

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What is a logistics merchant account?

Carriers, brokers, movers, couriers and warehouses

A logistics merchant account is a specialized account designed for businesses operating in the transport, shipping, and moving sectors. This enables logistics companies, freight forwarders, moving services, and other transportation-related businesses to accept credit card payments securely. Some logistics models, like freight brokers, household-goods movers and international shippers, are underwritten as high-risk, so they need a merchant account set up for how they bill.

Logistics businesses we approve

From owner-operators to freight brokers, movers and 3PL warehouses, we work with every kind of logistics business.

Approved

10
  • Trucking companies

    Full truckload, LTL and owner-operators

    MCC 4214

  • Freight brokers

    With FMCSA authority and bond

  • Freight forwarders

    Domestic and international

    MCC 4215

  • Courier & delivery services

    Same-day, parcel and last mile

    MCC 4215

  • Moving companies

    Local and interstate household goods

    MCC 4214

  • Warehousing & 3PL

    Storage, fulfillment and cold chain

    MCC 4225

  • Auto transport

    Car shipping and haulers

    MCC 4214

  • Expedited & hotshot freight

    Time-critical loads

    MCC 4214

  • Shipping & mailing stores

    Pack and ship retail

  • International shippers

    Ocean and air freight

Trucking, movers and local delivery use MCC 4214, couriers and forwarders 4215, and warehouses 4225. None of these needs a card network registration.

Key features and benefits of a logistics merchant account

Logistics merchant accounts

Adaptiv's dedicated merchant accounts meet the unique needs of the logistics industry, such as high-value transactions, variable service delivery timelines, and complex payment structures. With our payment solutions, transport companies, moving services, and shipping providers can enjoy steady processing and comprehensive support.

Advanced chargeback prevention

Service complaints, delivery issues, and damage claims can lead to high chargeback ratios. Our chargeback prevention tools are tailored to logistics merchants and include real-time transaction monitoring, automated dispute resolution, the implementation of clear service agreements, and pre authorization verification system that is tailored for logistics merchants.

Integration with logistics platforms

Easily integrate our payment gateway solutions with your logistics management systems, fleet management software, or shipping platforms. This enables secure and convenient online payment for transport services, moving contracts, and shipping agreements while supporting multi-currency transactions for international logistics operations.

High-ticket processing

High-level contracts, such as those with corporate relocations, international shipping, and large-scale transport, can significantly increase risks for logistics providers. Our payment solutions are underwritten for high-ticket payments, with limits set for your largest invoices. Our team is always available to support you, so a review or a large payment doesn't stall your operations.

Why logistics companies are considered high-risk

The logistics industry has several characteristics that contribute to its classification as high-risk by traditional payment gateways.

  • Future Service Delivery Model. Movers take deposits before the job and many shippers prepay, creating a time gap between payment and delivery that increases chargeback vulnerability.
  • High Transaction Values. Services like corporate relocations, international shipping, and freight transport often involve high-value transactions that present elevated risk to payment processors.
  • Variable Service Outcomes. Issues like delivery delays, damage to goods, or service quality complaints can lead to disputes and chargebacks.
  • Business Cycle Fluctuations. Many logistics businesses experience seasonal volume variations, creating cash flow challenges and processing inconsistencies.
  • Complex Billing Structures. Services often include variable fees, surcharges, and adjustments that can increase dispute potential.
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Why logistics companies outgrow Stripe, Square and PayPal

They work for small, simple jobs. Five-figure invoices, freight brokerage and deposits on moves are what get logistics accounts reviewed and frozen.

Stripe, Square & PayPalAdaptiv merchant account
High ticketsLarge invoices trigger reviewsLimits set for your largest invoices
Brokers & forwardersStripe requires prior approvalUnderwritten for brokerage and forwarding
Business cardsStandard rates on every cardLevel 3 line-item data for commercial cards
Your accountPooled under the aggregatorYour own merchant account and MID
Chargeback toolsBasic dispute handlingAlerts, RDR and delivery evidence
SupportA ticket queueA dedicated account manager

Key features of effective logistics merchant accounts

When selecting a logistics merchant account provider, businesses should prioritize these essential features:

  1. High-Risk Expertise. Providers like Adaptiv have specially designed solutions to manage common challenges in the transportation sector.
  2. Advanced Fraud Protection. Robust tools for identifying potential fraudulent transactions before they result in financial losses or chargebacks.
  3. Comprehensive Chargeback Management. Effective prevention and dispute resolution systems to maintain acceptable chargeback ratios and protect your processing ability.
  4. Multi-Currency Processing. Support for international transactions, essential for logistics companies operating across borders.
  5. Logistics Platform Integration. Seamless connectivity with transportation management systems, shipping software, and logistics platforms.
  6. Recurring Payment Capability. Support for subscription-based logistics services or installment payment arrangements.
  7. Competitive Processing Rates. Fair pricing structures that acknowledge the higher risk while remaining profitable for logistics operations.

B2B invoicing and commercial card payments

Most freight is billed business to business, so how you invoice matters as much as how you get paid.

Invoices and payment links

Send invoices with a pay-by-card or ACH link, and let shippers pay online without calling your office.

Level 3 data for commercial cards

Sending line items with purchasing, corporate and business card payments can qualify for lower interchange. Visa's savings now run through its Level 3 program, CEDP, since Level 2 ended in April 2026.

Match payments to loads

Reference the invoice and BOL number on every payment, so reconciliation and disputes take minutes, not hours.

How to get a logistics merchant account

We review your operating authority, how you bill and your processing history. Here's what to have ready.

  • Business license & EIN

    Plus articles of incorporation

  • Government-issued photo ID

    For every owner with 25% or more

  • USDOT & MC numbers

    And your FMCSA operating authority

  • Broker bond

    BMC-84 or BMC-85, if you're a broker

  • Certificate of insurance

    Cargo and liability coverage

  • Sample BOL & rate confirmation

    Or a sample estimate, for movers

  • Claims & refund policy

    How you handle damage and delays

  • Bank & processing statements

    Your last three to six months

How it works

  1. 1

    Apply online

    Tell us about your logistics business, your lanes and how customers pay. It takes about a minute.

  2. 2

    Send your documents

    We collect your authority, insurance and statements, and tell you exactly what's missing.

  3. 3

    Underwriting

    We review your billing model and history and match you with a bank that approves logistics.

  4. 4

    Set up your payments

    We connect invoicing, payment links and your TMS, with line-item data for business cards.

  5. 5

    Start processing

    Most logistics businesses are approved in 3-10 business days. We raise your limits as your volume grows.

Rules for movers and freight brokers

Movers and brokers have their own federal rules, and following them is also how you win disputes.

Movers: estimates and collection limits

Interstate movers must give the FMCSA booklets with the estimate and can collect no more than the binding estimate, or 110% of a non-binding estimate, at delivery. The rest is billed later.

Brokers: keep the bond whole

Brokers need a $75,000 BMC-84 bond or BMC-85 trust. If it's drawn down and not restored, FMCSA suspends the broker's authority after 7 business days.

Cargo claims on a clock

Carriers must acknowledge a written cargo claim within 30 days and resolve it within 120. A documented claims process is strong evidence against damage disputes.

Payment processing best practices for logistics businesses

To optimize payment processing and minimize potential issues, consider incorporating these strategies into your logistics operations.

  • Detailed Service Agreements. Create comprehensive contracts with clear terms regarding delivery timelines, liability, and payment policies.
  • Complete Transaction Documentation. Maintain thorough records of all transactions, customer communications, and service details.
  • Verification Procedures. Implement address verification services (AVS), card verification value (CVV) checks, and 3D Secure authentication for online payments.
  • Regular Customer Updates. Provide proactive communication about service status to reduce uncertainty and potential disputes.
  • Contingency Reserves. Maintain financial reserves to manage potential chargeback disputes or seasonal revenue fluctuations.

Stay compliant and keep chargebacks low

Banks look at your operating authority, your paperwork and whether your disputes stay under the card networks' limits.

  • FMCSA authority

    Keep your USDOT and MC numbers active, and brokers' bonds whole.

  • Signed paperwork

    Rate confirmations, BOLs and signed estimates on every load or move.

  • Proof of delivery

    Signed POD with the full delivery address, not just a tracking number.

  • Cargo claims process

    Acknowledge claims within 30 days and resolve them within 120.

  • Collection limits

    Movers collect no more than federal rules allow at delivery.

  • Clear descriptors

    Your company name on statements prevents "I don't recognize this" disputes.

The Adaptiv advantage for logistics merchant accounts

Adaptiv offers specialized payment processing solutions for logistics businesses with dedicated experts who understand the industry's unique challenges. Our solutions provide:

  • Tailored high-risk merchant accounts with competitive rates
  • Sophisticated fraud detection, including behavioral analysis and real-time monitoring
  • End-to-end chargeback management solutions
  • Seamless integration with popular logistics management platforms
  • Multi-currency processing for international operations
  • Dedicated account managers with logistics industry knowledge
  • Comprehensive reporting dashboards for easy supply chain management
  • 24/7 customer support for immediate assistance via telephone, chat, or email

Adaptiv offers secure, reliable payment processing solutions for the transportation industry. Our focus on high-risk sectors ensures your business can process payments efficiently during peak periods and when handling high-value contracts, maintaining smooth operations and consistent cash flow.

Why choose our logistics merchant account

  • Specialized merchant accounts for transport and moving companies
  • A clear approval process for logistics businesses
  • Competitive processing rates for the logistics industry
  • Advanced fraud prevention tools for online and card-not-present transactions
  • Comprehensive chargeback protection and dispute management
  • Multi-currency support for international logistics operations
  • Seamless integration with logistics management platforms
  • High-ticket transaction processing for large service contracts
  • Recurring billing support for ongoing logistics services
  • Dedicated account managers with logistics industry expertise
  • 24/7 customer support for logistics business payment issues
  • PCI DSS compliant payment processing solutions

Logistics merchant account FAQs

Logistics processing basics5

What is a logistics merchant account, and how does it work?

These accounts enable you to accept payments online via credit or debit cards, which will save time and improve the customer experience. They are an intermediary between the customer's bank account and your business bank account. When a customer pays, the payment gateway sends the card for authorization in real time, and once the sale settles, the funds are deposited into your business bank account.

What MCC do logistics companies use?

Trucking companies, movers and local delivery use MCC 4214 Motor Freight Carriers and Trucking. Couriers and freight forwarders use 4215, and warehouses and storage use 4225. None of these needs a card network registration. Don't use 4789 for freight: it's a passenger transportation code.

Are logistics companies high-risk merchants?

Most aren't by card network rules: no freight code is on Visa's high-risk list. Underwriters look harder at freight brokers and forwarders, household-goods movers that take deposits, and international shipping, because of high tickets, damage claims and delivery disputes.

Can I use Stripe, Square or PayPal for a logistics business?

Often, yes, for carriers, couriers and movers. Stripe requires prior approval for shipping brokers and freight forwarders in the US. As tickets grow, aggregators review large payments and can hold payouts, so growing logistics companies usually want their own merchant account.

Can I get lower rates on business card payments?

Often, yes. When shippers pay with purchasing, corporate or business cards, sending invoice line items (product code, quantity, unit cost) can qualify for lower interchange. Visa ended Level 2 in April 2026, so Visa's savings now come through its Level 3 program, called CEDP. Mastercard Level 3 works with purchasing and corporate cards.

Getting approved4

How long does it take to get approved for an account?

In general, you can expect approval within 3-10 business days. Factors that may influence the underwriting process include your time in business, credit score, transaction volume, and whether you serve regional or international clients. Our agents will keep you updated throughout the process and answer any questions you may have, including reaching out for more documentation if necessary.

What documents are required to apply for an account?

To apply for an account with Adaptiv, you'll need the following information:

  • Business Documentation: Your EIN, business license, and articles of incorporation.
  • Logistics-Related Documentation: Include your USDOT and MC numbers, broker bond if you're a broker, sample bills of lading, rate confirmations and contracts.
  • Financial Documents: At least three months of business bank statements and previous processing statements, if available. Include your expected monthly transaction volume.
  • Proof of Address and ID: Provide a recent utility bill and a government ID for the principal owners. You should also provide your website address and social media accounts.

We may ask for additional documentation, such as e-commerce details or proof of regulatory compliance.

Can I get approved if another processor shut me down?

Often, yes. Many logistics companies come to us after a processor closed their account. We look at why it happened and what's changed. We also work with merchants on the MATCH list.

Will I need a reserve?

It depends on how you bill. Movers taking large deposits, brokers and new companies with high tickets may have a reserve at first. Carriers that invoice after delivery and have clean history often start with a low reserve or none.

Brokers, movers and the rules3

Do you work with freight brokers?

Yes. Brokers need FMCSA broker authority and a $75,000 surety bond (BMC-84) or trust fund (BMC-85). If the bond is drawn down and not restored, FMCSA suspends the authority after 7 business days, so underwriters check it. Stripe also requires prior approval for brokers and forwarders.

Can moving companies take card payments?

Yes. Interstate movers can accept cards if their tariff lists them. At delivery, a mover can collect no more than a binding estimate, or 110% of a non-binding estimate, plus extra services the customer asked for. If a customer reverses a card payment with a chargeback, FMCSA rules let the mover treat it as unpaid freight charges.

Can Adaptiv Payments support high-ticket logistics transactions securely?

We are a PCI-DSS compliant payment solutions provider that uses next-level security measures like encryption, tokenization, and multifactor authentication to ensure that your clients can pay for their goods with confidence. Additionally, our reporting tools let you match payments to invoice and BOL numbers, which keeps your books clean and your clients confident.

Chargebacks3

Why are logistics and freight companies considered high-risk by payment processors?

This sector is considered high-risk for several reasons. Firstly, there is a high risk of chargebacks and fraud, particularly when issues such as shipping delays or damaged goods arise. Factors like bad weather, mechanical breakdowns, or accidents can lead to delays, damage claims and disputes.

The complex supply chain, high regulatory burden, and compliance issues also contribute to this high-risk designation. Lastly, high-value transactions in the thousands of dollars entail a significant risk of financial losses if operational costs rise due to unforeseen issues.

What chargebacks do logistics companies get?

Mostly "not received" claims for late or missed deliveries, "not as described" claims for damaged goods, and disputes over final amounts. A signed BOL, proof of delivery with the full address, the signed estimate and your cargo claims file win most of them. 3D Secure only helps with fraud disputes.

What chargeback ratio will get my account shut down?

Visa's VAMP program flags merchants at a 1.5% fraud-and-dispute ratio with at least 1,500 disputes and fraud reports in a month, and Mastercard starts at 1.5% and 100 chargebacks. Banks act well before that, so aim to stay under 1%.

Still have questions?

Reach out and our team will get you a plain-English answer.

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