How to Sell Kratom Online

Understanding how to sell kratom online is crucial for ongoing business success. Kratom is derived from Mitragyna speciosa, a tropical evergreen tree native to Southeast Asia. The substance binds to opioid receptors to produce pain relief and relaxation, making it a popular option for mood enhancement and relaxation.

Compliance and high-risk payment processing are key to running a sustainable kratom business. This guide will explain high-risk payment gateways and how to open a kratom merchant account so you're ready to open your kratom-friendly e-commerce store.

Step 1: Understand the Kratom Market

Understanding the current kratom industry is essential for compliance and customer targeting.

• Consumer Demand: People use kratom for pain relief, increased energy, and anxiety management.
• Consumer Perception: Consumers may question kratom's legal status, making education essential.
• Product Types: Offering various kratom formulations can help you stand out in a crowded market.
• Competitors: In some places, kratom is available at convenience stores. Ecommerce companies must demonstrate that they offer advantages, such as higher-quality kratom.
• Regulatory Challenges: Kratom's regulatory status differs by region. To avoid disruptions, you'll need to use age verification tools.

Step 2: Understand Legal Requirements

The legal landscape surrounding kratom is complex and varies by region. Ensure you comply with all applicable laws and regulations.

• Federal Laws: Kratom is not regulated by the Controlled Substances Act, meaning it is legal at the federal level. However, the FDA does not allow kratom companies to make health claims
• State Regulations and Local Laws: Many states, like Mississippi, have placed age restrictions on kratom. In others, like Rhode Island, kratom's legality is still contested. Certain jurisdictions, like San Diego, have kratom bans in contrast to state laws.
• Import Regulations: Like other high-risk products, kratom may be subject to search or seizure by Customs and Border Control.
• Product Testing and Labeling: Work with third-party labs to test for contaminants and make these results easily available. Ensure your labels are FDA-compliant and do not make unfounded medical claims.
• Kratom laws continue to evolve, making it essential that you stay updated through industry associations and FDA announcements. Staying compliant reduces your risk profile and ensures you can retain access to popular ecommerce platforms.

Step 3: Choose Your Kratom Products

Decide which kratom products to offer based on market demand and your target audience. Popular options include:

• Powders, made from ground kratom leaves
• Pre-measured kratom capsules
• Concentrated kratom extracts with higher potency
• Prepackaged kratom tea bags or loose-leaf blends

To attract a broader range of clients, consider diversifying your product options. This way, your business model can appeal to new and experienced users as well as bulk buyers.

Step 4: Build a Reliable Supply Chain

Partner with trustworthy kratom suppliers to ensure high-quality products. Factors to consider include the following.

• Sourcing: Build relationships with reputable suppliers who grow kratom in its native regions, such as Indonesia, Thailand, and Malaysia.
• Testing: Require suppliers to provide certificates of analysis (COAs) from third-party labs. Unreliable sourcing may lead to compliance problems, reduced profits, and account holds.
• Sustainability: Choose ethical suppliers who practice sustainable harvesting methods, including selective harvesting and reforestation initiatives. Ensure that they comply with the American Kratom Association's (AKA) Good Manufacturing Practices (GMP) Standards Program.

Step 5: Set Up Your E-Commerce Platform

A professional, user-friendly e-commerce website is essential for building trust with consumers, especially given this industry's high-risk nature. Key features should include:

• Trust Signals: Use SSL certificates and an About Us section that shares information about your company. Ensure your return and refund policies are clear and easy to understand.
• Product Listings: Provide detailed descriptions and images. Make certificates of analysis (COAs) available for all products, and include a QR code on each product label that links to the COA.
• Secure Payment Processing: Work with high-risk payment processors experienced in kratom transactions.
• Compliance Disclaimers: Clearly state legal disclaimers and terms of use on your site.
• Mobile Optimization: Ensure your website functions well on mobile devices.
• Reviews: Allow clients to leave reviews to build trust.

Step 6: Develop a Marketing Strategy

Marketing kratom products can be challenging due to advertising restrictions. Focus on creative and compliant strategies:

• Content Marketing: Use a variety of formats, like blogs, videos, and infographics, to explore your product offerings.
• Education-Based Content: To build brand trust, answer consumer questions such as "Is kratom legal?" and "How does kratom work?" Provide links to peer-reviewed research about kratom.
• Search Engine Optimization (SEO): Identify and employ relevant keywords throughout your content.
• Social Media Marketing: Build a presence on platforms like Instagram and Facebook to drive organic engagement.
• Affiliate Marketing: Partner with influencers or bloggers who will promote your products. Ensure they focus on lifestyle-related content rather than any health benefits.
• Email Marketing: Use newsletters to share updates, promotions, and educational content with your audience.

No matter the channel you use, ensure all content complies with FDA regulations on health claims.

Step 7: Navigate Payment Processing Challenges

Kratom businesses are considered high-risk because of the regulatory uncertainties. They may not be able to ship to certain jurisdictions or may require age verification. To accept payments online, you’ll need a high-risk payment processor like Adaptiv Payments, which offers tailored solutions for high-risk businesses.

Key considerations include:

• Fees: Be prepared for higher transaction fees.
• Reliability: Choose a processor with a strong reputation for working with kratom vendors.
• Chargeback Protection: Chargebacks are common in the kratom industry because of buyer's remorse or friendly fraud. Work with a processor that employs advanced fraud detection measures and chargeback mitigation.
• Age Verification: Work with a processor that can integrate age verification measures, including the safe handling of personally identifiable information.

Adaptiv Payments is your solution for high risk kratom payments. Offering instant approval and the best rates, Adaptiv is a great choice for a starting kratom business. Sign up here.

Step 8: Offer Reliable Shipping

Fast and secure shipping is critical to customer satisfaction. Partner with shipping carriers that allow kratom shipments and ensure compliance with all regulations. Important factors include:

• Packaging: Discreet packaging can build trust with clients while remaining compliant with all local standards.
• Shipping Restrictions: Clearly communicate what regions you cannot ship to due to legal restrictions.
• Tracking: Provide tracking numbers for transparency. If customers have to sign for their package, ensure you clarify this for them.
• Shipping Policies: Clearly communicate your shipping rates and estimated delivery times.

Step 9: Provide Excellent Customer Support

Trust and responsiveness help to drive repeat business in highly regulated industries like kratom, as customers want to know they're getting the best-quality product. Consider incorporating these elements into your website.

• FAQs: This immediately answers common questions about kratom, such as its uses, dosage, and safety.
• Responsive Support: Offer email, chat, or phone support to assist customers promptly. Consider including an AI-powered chatbot trained to provide immediate support.
• Hassle-Free Returns: Make your return policy simple and customer-friendly.

Step 10: Monitor and Optimize

You should continually monitor your business performance to ensure regulatory compliance and identify areas of improvement.

• Analytics: Track website traffic, sales data, and customer behavior using tools like Google Analytics.
• Customer Feedback: Collect reviews and testimonials to identify strengths and weaknesses.
• Product Trends: Stay informed about emerging kratom strains or product types to expand your offerings.

Consider partnering with compliance consultants or joining a trade association to stay aligned with new regulations.

Common Challenges When Selling Kratom Online

Changing Regulations: Some states have banned kratom, while others have highly regulated it. Stay up to date on regulations to ensure compliance.

Account Rejections: Some processors will not work with kratom. Thankfully, Adaptiv is a high-risk merchant account provider with experience in this field.

Ad Restrictions: Some social media platforms do not allow kratom advertising. Consider working with influencers and using organic marketing.

Consumer Skepticism: Consumers may not understand what kratom is or worry that it is dangerous. Use educational marketing to combat misinformation and build authority.

Final Thoughts

This industry is highly rewarding if you prioritize quality, transparency, and ethical practices. Adaptiv Payments offers secure, compliant solutions for your payment processing needs, helping you build a successful business. Contact us today to discuss our customized solutions for high-risk merchants.